Writing Professional Business Documents

• Emails and letters
• Reports and proposals
• Technical Reports
• Minutes of meetings

All of our Business Writing Programmes will give insight into the complex and often confusing task of compiling business documents. You will learn to present your views professionally and persuasively to internal and external stakeholders. This course will also equip you with the skills to write professionally by applying the principles of plain language, structuring your work logically, and editing your work to ensure accuracy.

Communication, Emotional Intelligence and Assertiveness

When you operate in a diverse working environment you need to communicate effectively and assertively to develop co-operative working relationships. For this you need Emotional Intelligence (EI), as this skill empowers you to express your opinions assertively, without being aggressive and offending others. Mandate Training's Communication and Emotional Intelligence programme equips you with the confidence to manage challenging interpersonal dynamics in the workplace and at home.

Managing Conflict Successfully

To handle conflict appropriately and develop co-operative working relationships, you need to develop your own personal awareness, accountability and responsibility. Being assertive will enable you to handle conflict situations professionally and ensure work productivity. It also guarantees that work relationships will improve. This programme will give you the ability to communicate effectively to resolve conflict, to support your colleagues and work well as a team member.

Presenting Powerfully

Presentations should be as natural as conversing in your own personal style! Mandate Training's Presentation Skills programme will give you the confidence to present your views persuasively, whether formally or informally, to clients and/or colleagues. It will assist you to structure your presentation systematically, so that your content is interesting and meaningful to your listener. It will also empower you to project a professional personal image through your body language and voice.

Thinking Critically and Problem Solving

Underlying any form of communication, whether it involves reading, writing, listening or speaking, is the ability to think critically while doing so. Critical thinking, is, therefore, "thinking about your thinking while you're thinking". Critical thinking can be contrasted to the mere acquisition and retention of information alone, as it involves the way in which information is sought, treated and applied. Critically understanding information is the key to making informed decisions.

Managing your Time Constructively

Self-management is a critical skill for employees who are responsible for planning and managing their work. This programme will assist employees to understand and utilise their time and resources effectively by equipping them with the skills to plan for productive performance, utilise the process of prioritisation, become more systematic and organised, and focus their efforts on key performance areas. This course is designed to assist employees to achieve a balance between family, work and their own interests.

Win-Win Negotiations

The ability to negotiate is no longer only restricted to executives who broker large deals. Employees at all levels within an organisation require the skills to negotiate with internal and external stakeholders. Our Win-Win Negotiations programme assists delegates to negotiate creative solutions to problems. Negotiating professionally and persuasively is the key to maintaining long-term relationships with colleagues and clients by satisfying the needs of all parties.

Client Care Programme

Today, more than ever, as South African organisations struggle to survive in a changing economic environment, excellent customer care is the only sustainable competitive edge that can distinguish organisations.

For you to deliver service to your customers in a way that outshines similar services, all staff must be empowered with the right attitudes, knowledge and skills. Mandate Training can provide you with the correct tools to empower staff to deal with customers in a friendly and helpful manner.

Coaching and Mentoring

In today's complex and fast-paced world, it is necessary for organisations to identify and develop the skills of its diverse workforce. Coaching and mentoring are powerful tools that enable organisations to tap into the potential of its employees. Coaching and mentoring should be built into an organisation's strategic plans, in order for people to develop and grow with the organisation.

Professional Telephone Techniques

As telephone contact is often the only contact that customers have with a company, it is imperative that staff master the skills of professional telephone behaviour. This will positively influence the way your customers perceive your organisation.

Participating In Meetings and Writing Minutes

Meetings need to be planned in order for them to be effective. They should be a productive forum for open discussion and information sharing. All discussions of the forum need to be recorded in the minutes of the meetings to ensure that action on the decisions made takes place. Our Meetings and Minute Writing programme will empower you to chair and/or participate in a meeting confidently and contribute meaningfully.

Train-the-Trainer

It is imperative that trainers are empowered to transfer skills effectively, while at the same time, imparting their organisation's philosophy and values to staff. To do this successfully, they need to understand the multifaceted role of the trainer. This programme will introduce delegates to the principles of adult learning and provide them with the practical skills and knowledge to train effectively.

Managing and Adapting to Change

Change management allows an organisation to move from the current state of affairs to a future state. It entails thoughtful preparation and sensitive implementation, and above all, consultation with, and involvement of, the people affected by the changes. If you force change on people, normally problems arise. Change must be realistic, achievable and measurable.

Mandate Training's course on change improves optimism and productivity by giving delegates the opportunity to deal with the complexity of a changing workforce and equipping delegates with the ability to manage change effectively. It provides the skills needed to enhance their flexibility to cope effectively with issues around change.

Project Management

This workshop has been designed to provide delegates with the necessary knowledge and skills required to plan, organise and manage projects. In order to successfully complete a project, delegates need to be able to manage the different phases of the project life cycle - initiating, planning, executing, monitoring and control, closing - and also ensure that they stay within the project constraints of time, budget and scope.

Management Development Programme

This workshop has been designed to provide delegates with the necessary knowledge and skills to tap the potential of other employees, for increased growth and profitability. This training initiative, which focuses on management competencies, such as self-awareness, coaching, building high performing teams, delegating and managing conflict will assist delegates to become efficient managers.

Professional Training for PAs/Secretaries

This workshop has been designed to provide delegates with the necessary knowledge and skills to be effective in the various tasks that are expected from a secretary. The programme is made up of seven modules addresses different aspects of a secretary's job.

Work Integration Programme

This workshop has been designed to provide delegates with the necessary knowledge and skills to stand out from their peers, by enabling them to unearth the unique and authentic value they possess. Challenging economic times have made it even more crucial for employees to go beyond what is expected in order to prove their worth to their employer.