“The course was excellently structured and covered in detail the skills required to deliver a good presentation. I now feel more confident and able to try new approaches to improve my skills. Arlene is an accomplished facilitator who has the ability to meet the needs of a diverse group. I will continue to recommend this programme to FNB management and staff.”
Firstrand
Head of the TOPP Programme

“The course material complied by Mandate Training was thorough. The pack highlights common errors made by report writers and gives you an idea of how to structure a report and use plain language. The objective of the course was achieved and we all gained knowledge and skills which we could adapt our day-to-day tasks. I would strongly recommend that other senior managers attend this course. This would enable our entire team to view the reports in a standardised professional manner.”
Standard Bank
Manager Group Finance

“The quality of Mandate Training’s course was of a very high standard and personal attention was paid to the individual participant to identify and develop the skills and techniques for clear, well-structured letters and reports. I recommend that all officials, including the senior management should attend such programmes more frequently in order to set a high standard in business writing.”
National Treasury
Human Resource Development Practitioner

"I enjoyed the way Isabella taught us, she made the subject come alive with practical examples and we could easily refer to the study material."
"As a first time learner of business writing, this course was very beneficial to me."

"Caryn is an excellent facilitator. She was an inspiration to me and made us feel enthusiastic and energetic."
"I liked the concept of watching ourselves on the video and spotting where we could improve."
"The positive and constructive criticism and the energy of the speaker."

“Robyn is an excellent facilitator who is friendly and easy to understand. She is very energetic.”
“Robyn is one of the best facilitators I have ever had the pleasure of working with.”

Liora has a brilliant way of presenting, which encourages people to converse with her. She really added value to my life."
"This course made you take the time to think about your vision/goals and how you are going to achieve them."

"John was outstanding, a marvel to listen to. He is very patient with the learners and very experienced with the work he does."
"I really enjoyed this programme and feel that Mandate Training should train everyone in our company so we can all benefit from it."
"This course has helped me to understand the importance of handling our customers correctly."
"This course has taught me how to deal with all different types of people."

“Shameem acknowledges different cultures and values, and uses individual opinions to address communication issues.”
“Shameem is a wonderful presenter, full of spark and knowledge. She is very skilled at presenting the information in an interesting way, which is easy to understand. She brought about many interesting conversations.”

“Matumelo is an excellent facilitator. She brought the concept across very well, had a high level of knowledge in her field of expertise and gave very good real-life examples to help us understand the subject matter.”
“Personally, I learnt a lot of things about how to treat other people in the corporate environment. This workshop was an eye-opening experience about how other people feel and perceive me. Therefore, this will help me to handle my reactions towards other people in response to what they do to me. Thanks Matumelo”